Shipping policy
At Sara Suki, every item is lovingly created, printed, pressed, and packaged in-house. As many of our products are custom-made, we appreciate your patience while we create your order.
Processing Times
💕 Custom & Personalised Orders: 3–10 business days
💕 Wholesale Orders: Processing times vary depending on order size and will be advised upon ordering.
Production times do not include shipping times.
Shipping
All orders are shipped via Australia Post or a trusted courier service.
Estimated delivery times:
- NSW: 2–5 business days
- Interstate: 3–10 business days
- Regional & Remote Areas: Delivery times may vary
Once your order has been dispatched, you will receive tracking details where available.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
Delays
While we do our best to ensure your order arrives on time, Sara Suki is not responsible for delays caused by postal services, couriers, weather events, or other circumstances outside of our control.
Incorrect Addresses
Please ensure your shipping address is correct when placing your order. Sara Suki is not responsible for orders shipped to an incorrect address provided by the customer.
Damaged or Lost Parcels
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist.
If your parcel is lost in transit, we will work with the shipping provider to investigate the issue.
Local Pickup
Local pickup may be available by prior arrangement. Customers will be contacted when their order is ready for collection.
Contact Us
If you have any questions regarding your order or shipping, please contact us before placing your order.
Thank you for supporting Sara Suki and our small family business. Every order means the world to us and allows us to continue creating products we love. 💕🌺